Return Policy – frameclothingshop.com

Our Return Guidelines

We accept returns within 30 days of delivery for most items. To qualify for a return:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

  • Final sale items (marked as such)
  • Swimwear (for hygiene reasons)
  • Accessories (unless defective)
  • Personalized/customized products

How to Return an Item

  1. Initiate Your Return
    • Log in to your account at frameclothingshop.com
    • Navigate to “Order History” and select “Request Return”
    • For guest purchases, use our online return portal
  2. Prepare Your Package
    • Include the completed return form
    • Securely repackage items in original packaging
  3. Ship Your Return
    • Use the prepaid return label (U.S. customers)
    • International customers: select a tracked shipping method
    • Return shipping costs are non-refundable

Return Processing

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment form
  • Restocking Fees: None for compliant returns

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Provide clear photos of the issue
  3. We’ll arrange a free replacement or full refund

Exchanges

We currently offer refund-only returns. For size exchanges:

  1. Return the original item for a refund
  2. Place a new order for the desired size

International Returns

  • Customers are responsible for:
    • Return shipping costs
    • Customs/duties fees
  • Refunds exclude original shipping charges

Store Credit Option

Prefer store credit?

  • Receive 10% bonus credit on refund amount
  • Credit never expires

Return Status

Track your return:

  • Via your frameclothingshop.com account
  • Using the tracking number from your carrier